Refund Policy

Because most Knitting Clothing services are custom-made to client instructions, cancellation and refunds depend on the project status.

Before Work Begins

A cancellation request may be reviewed before work or material purchasing begins. Payment gateway fees, third-party administration fees or costs already incurred may be deducted where applicable.

After Work Begins

Design, pattern, grading, sample and production work that has already started is not automatically cancellable. A full refund does not apply to labor, materials, samples or production already used.

Custom Products

Products made specifically to the customer's design, size, color, logo or specifications are generally not returnable solely because the customer changes their mind.

Production Error

If a verified error caused by our work materially differs from the approved specification, we will review an appropriate remedy such as correction, rework, replacement, or partial/full refund depending on the case.

Customer Pickup and Courier

Loss or damage occurring after goods are handed to the customer or a courier selected by the customer will be reviewed separately and does not automatically qualify for a refund.

Refund Requests

Contact info@knittingclothing.com with your order/project number, explanation and supporting evidence. Each request is reviewed according to project scope and status.