Terms & Conditions
General service terms for PT. Dunia Sandang Pratama / Knitting Clothing.
1. Scope
Knitting Clothing provides apparel design, pattern making, grading, sample development and finished garment production according to agreed project specifications.
2. Pricing and Quotations
Fixed prices apply to the standard scope displayed on the website. Garment production prices are starting prices and may vary based on fabric, quantity, sizing, printing/embroidery, complexity, packaging and special requirements. Final custom production pricing follows the quotation approved by the customer.
3. Customer Approval
The customer is responsible for reviewing and approving designs, measurements, colors, materials, artwork, spelling, logo placement, samples and other specifications before production. Changes after approval may result in additional cost and lead time.
4. Rights to Submitted Materials
The customer confirms that logos, artwork, trademarks, photographs and other materials supplied for a project do not infringe third-party rights and that the customer has permission to use them.
5. Production Tolerances
Textile and garment production may involve minor variations in color, sizing, print/embroidery placement or finishing within reasonable production tolerances.
6. Digital Delivery
Digital deliverables such as designs, patterns, grading or other files included in the project scope will be sent to the email address supplied by the customer.
7. Collection of Physical Goods
PT. Dunia Sandang Pratama does not provide shipping as a standard service. For samples and finished garments, the customer is responsible for arranging collection or their own courier after goods are declared ready. Transport cost, courier selection and risk after handover to the customer or appointed courier are the customer's responsibility unless otherwise agreed in writing.
8. Payment
Payment is made according to the applicable invoice, checkout or quotation. Production may begin after required payment or deposit is received and project specifications are approved.
9. Timeline
Lead time is calculated after required information, approvals, materials and payments are complete. Customer changes or delayed approvals may affect the timeline.
10. Claims
Any concern should be reported promptly after digital files are received or physical goods are collected. Claims will be reviewed against the agreed scope, approvals and evidence of product condition.